Complaints procedure
We want every job to go well. If it doesn't, this is what happens next.
Step 1 — tell us
Contact us with the details: support@maintenancehandy.co.uk or 07455 203 567. Most problems are fixed here — if the work is under our 12-month guarantee and it's a workmanship fault, we'll put it right at no charge.
Step 2 — escalation
If you're not satisfied with the response, ask for the owner. We will investigate and reply in writing within 7 working days, with our decision and what we'll do about it.
Step 3 — independent advice
If we can't resolve it, you can seek independent advice — for example from Citizens Advice (citizensadvice.org.uk) or the Trading Standards service via the Citizens Advice consumer helpline on 0808 223 1133.
Your statutory rights
Nothing in this procedure affects your rights under the Consumer Rights Act 2015, including your right to have work done with reasonable care and skill.