Terms of Service

Every job gets a fixed written quote before work starts — no hourly-rate surprises and no call-out fee. A quote is valid for 30 days. If the work on site turns out to be different from what we could see when quoting, we will stop and agree any price change with you in writing before continuing.

Payment is due on completion of the work unless we agree otherwise in writing. We accept bank transfer and card payment. Late payment may incur reasonable recovery costs.

Our workmanship is guaranteed for 12 months from completion. If something we fitted or installed fails because of our workmanship, we will come back and put it right at no charge. It does not cover: fair wear and tear, damage, misuse, third-party interference, customer-supplied parts (those carry their manufacturer's warranty), or issues we told you about in writing before the work. This guarantee is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

We are happy to fit parts you have bought, but we only guarantee our fitting of them, not the parts themselves.

You agree to give us reasonable access to the property at the agreed times. We will tell you in advance if water, gas or electricity needs to be isolated. If we find asbestos or dangerous wiring, we will pause and advise you; any additional specialist work is quoted separately.

Because most of our work is agreed by phone, online or at your home, you have a 14-day right to cancel from the day you agree the work. To cancel, tell us clearly — phone 07455 203 567 or email support@maintenancehandy.co.uk — or use the model cancellation form below. If you ask us to start work within the 14 days (for example an emergency repair), and you confirm that request in writing, you may be charged for the work done up to the point you cancel. We will always confirm these rights in the written quote.

To Maintenance Handy (support@maintenancehandy.co.uk): I hereby give notice that I cancel my contract for the supply of the following service: [describe the job]. Ordered on [date]. Customer name: [name]. Customer address: [address]. Signature (only if sent on paper): [signature]. Date: [date].

If you are not happy with any part of the work, tell us within 14 days and we will put it right under the guarantee. If you remain unhappy, see our complaints procedure page.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law. Otherwise, our liability is limited to the value of the work we carried out for you.