Frequently asked questions

For genuine emergencies we aim to be with you the same day — often within a couple of hours. Call rather than email for anything urgent, and we'll talk you through turning the water off while we're on our way.

Yes — we're happy to fit taps, toilets and other fittings you've bought yourself, or we can supply quality parts we trust and guarantee. Either way the fitting is guaranteed.

Yes — fault finding is a big part of what we do. We test circuits systematically to find whether it's an appliance, a fitting or the wiring itself, and we'll show you exactly what caused it.

Some work (like new circuits or fuse board changes) legally needs certification, and we provide it as standard. Smaller jobs like swapping a socket don't — but everything is still tested before we leave.

Once a year. An annual service keeps the warranty valid, catches small faults before they become winter breakdowns, and keeps the boiler running efficiently — which shows up on your gas bill.

Yes, we carry out CP12 landlord gas safety checks and can liaise directly with your tenants to arrange access. You'll get the certificate by email the same day, and we'll remind you when the next one is due.

Almost always. Timber swells with humidity, and we can plane and re-hang the door so it closes cleanly all year without taking off more wood than needed.

Yes — made-to-measure alcove shelving and storage is one of our favourite jobs. We'll measure up, show you options for materials, and build it to fit the space exactly.

Yes — all cuttings and waste are removed as part of the job. You're left with a tidy garden, not a pile of bags.

That's how most of our gardening customers use us. Weekly, fortnightly or monthly — we agree a schedule and just turn up, so the garden never gets away from you.

Call us and we'll give you an honest arrival time straight away. Lockouts jump the queue, and in most cases we can get you back in without drilling or damaging the lock.

We always recommend it — you never know how many keys the previous owners gave out. It's a quick job, and we can key several locks alike so one key opens the whole house.

No — small jobs are our bread and butter. Most customers save up a list and we blitz through it in a single visit, which works out cheaper than calling someone out five times.

Yes, with the right fixings. We'll check what your wall is made of first and use fixings rated well beyond the TV's weight — and we can hide the cables too.

No — we move and cover furniture as part of the job. If you can clear small items and ornaments beforehand it helps, but the heavy lifting and dust sheets are on us.

Yes — bring us a tin lid, a colour card, or even a flake of the old paint and we can have it matched. We use trade paints that cover properly and last.

Usually yes — the sealed unit can be swapped without replacing the whole window, which costs far less. We measure, order the correct unit and fit it, normally within a week.

Yes — we replace the panel with one that has a pre-cut circular aperture for the cat flap, or fit into a double-glazed unit where the design allows. We'll talk you through the options first.